Terms of service
Last updated: 13 October 2026
About these terms
These terms cover consumer purchases of sports nutrition and supplements from the Valkyrie Strength online store. Read them with our delivery information, returns guidance and privacy policy. Coaching and in-person services are not purchased under these goods terms; any separate terms will be provided before booking. Your statutory consumer rights are not reduced by these terms.
1. Who you are buying from
Valkyrie Strength is a trading name of VALKYRIE STRENGTH LTD, registered in England and Wales under company number 17476745. Registered office: 47 Pulteney Road, London, E18 1PR. Valkyrie Strength is registered as a food business with the London Borough of Redbridge (registration submitted 14 October 2026, ref. PNHVAR-X7DDCR-QXGCNY). Contact: sales@valkyrie-strength.com. We are not currently VAT registered and do not add VAT to our UK selling prices. The registered office is provided for company identification and correspondence; contact us for the appropriate product return instructions.
2. Products and safe use
Read the product description, ingredients, allergen information, warnings, recommended serving and storage instructions before purchase and use. Packaging may change; contact us if the delivered item materially differs from its description. Do not use a product with a damaged safety seal. Supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Our website does not provide individual medical advice. Follow product-specific age restrictions, warnings and any recommendation to seek professional advice.
3. Orders and acceptance
You can review and correct your basket before submitting an order. Placing an order is an offer to buy. Our automated acknowledgement confirms receipt; acceptance occurs when we email confirmation that the goods have been dispatched. If we cannot accept an order, for example because stock is unavailable or payment cannot be authorised, we will tell you and refund any payment for the unaccepted goods. We will not substitute a materially different product without your agreement. Keep your order emails and the terms provided with your order.
4. Prices and payment
Prices are shown in pounds sterling. The applicable product price, discounts and delivery charge are shown before you place your order. Available payment methods appear at checkout. Changes to future prices do not alter an accepted order. If we discover an obvious pricing error before acceptance, we will contact you to offer the correct price or a cancellation and refund. We do not reserve an unrestricted right to cancel accepted orders.
5. UK delivery
We sell and deliver to United Kingdom addresses only. Standard delivery costs £5.99 (1–5 working days), with free standard delivery on orders of £80 or more after discounts. Express delivery costs £12.99 for next working day delivery when you order by 12pm, Monday to Friday. Delivery charges and available services are shown at checkout before payment. We do not currently accept delivery orders outside the United Kingdom.
A delivery date is guaranteed only where we expressly agree it as part of your order. Unless we agree otherwise, goods must be delivered without undue delay and within 30 days. If delivery is late, contact us; you retain your legal rights to set an appropriate further deadline or end the contract where the law allows, including where an essential agreed delivery date is missed. We remain responsible for goods until you, or a person you nominate, take physical possession, except where you independently commission a carrier we did not offer. Contact us about lost, missing, incorrect or damaged deliveries. Courier problems do not remove your statutory rights.
6. Changing your mind
For eligible online purchases, notify us clearly within 14 days after delivery that you wish to cancel. Where one order is delivered in separate instalments, the period normally starts after the last goods arrive. You do not need to give a reason or use our optional cancellation form. Send the goods back within 14 days after notifying us. You bear the direct return cost for a change-of-mind cancellation where this was disclosed before purchase. Contact us for return instructions; our response is not a condition of exercising your cancellation right.
7. Cancellation refunds and exceptions
For a cancelled order we refund the goods and the basic outbound delivery charge; any premium above our least expensive standard delivery option is not refundable. We may withhold the refund until the goods are received or you provide evidence of sending them back, whichever is earlier, and will refund within 14 days of that event. If we offer to collect, the applicable deadline is 14 days after cancellation. We use the original payment method unless you agree otherwise, without a refund fee.
We may deduct a lawful amount for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. The change-of-mind right does not apply to goods liable to deteriorate or expire rapidly, or sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed. These exceptions apply only where the legal conditions are met; not all supplements are automatically excluded. Faulty-goods rights remain unaffected.
8. Faulty or incorrect goods
Goods must be satisfactory, fit for purpose and as described. Contact us promptly with your order details and a description of the problem; photographs can help but are not an absolute condition of your rights. A request to report damage within 48 hours is not a deadline that extinguishes your rights. You normally have a 30-day short-term right to reject faulty goods, subject to the rules for goods with a shorter expected life. Later remedies can include repair or replacement and, where the legal conditions are met, a price reduction or final rejection. We cover reasonable necessary return costs for faulty, incorrect or misdescribed goods. Nothing in our hygiene rules, sale pricing or manufacturer warranty limits these rights.
9. Accounts and website use
Provide accurate order details and keep account credentials secure. Tell us if you suspect unauthorised use. Do not misuse the site, interfere with its security or infringe another person's rights. Website content and branding belong to us or our licensors; you may use them for personal shopping and retain copies of information relevant to your purchase.
10. Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, or any liability that cannot lawfully be limited. Products are sold under these terms for personal consumer use. Business resale purchases require separate agreed terms. Events outside our reasonable control will be communicated promptly and we will take reasonable steps to minimise delay; they do not remove your cancellation, refund or other mandatory rights.
11. Privacy and complaints
Our privacy policy explains how personal information is used and how to exercise your rights. Contact sales@valkyrie-strength.com with a complaint and order number, where applicable, so we can investigate and seek a fair resolution. If a complaint cannot be resolved, we will provide any alternative dispute resolution information required by law, including whether we are willing or obliged to use the relevant scheme.
12. Changes and applicable law
The version supplied when you place an order applies to that order. Later revisions apply to future purchases. These terms are governed by the law of England and Wales, without depriving consumers elsewhere of mandatory protections that apply to them. Consumers in Scotland or Northern Ireland may bring proceedings in their local courts as well as in England and Wales. Any other mandatory jurisdiction rights are preserved. If one provision cannot be enforced, the remaining provisions continue to apply.
Optional cancellation form
To: VALKYRIE STRENGTH LTD trading as Valkyrie Strength, 47 Pulteney Road, London, E18 1PR; sales@valkyrie-strength.com.
I/We give notice that I/we cancel my/our contract for the following goods: ______
Order number: ______
Ordered on: ______
Received on: ______
Customer name: ______
Address: ______
Signature (paper only): ______
Date: ______