Changing your mind
For eligible online purchases, tell us within 14 days after delivery that you wish to cancel, then return the goods within 14 days of notifying us. You do not need a reason or prior approval to exercise your cancellation right.
ORDERS
RETURNS &
REFUNDS.
Clear guidance for cancellations, returns and faulty items. Read the summary below and our full refund policy for details.
POLICY SNAPSHOT
HOW RETURNS WORK.
Condition and exceptions
Some exceptions apply, including rapidly perishable goods and sealed goods genuinely unsuitable for return for health or hygiene reasons once unsealed. Not all supplements are automatically excluded. Your rights for faulty or incorrectly described goods remain unaffected.
Return costs and refunds
Contact us for return instructions. Change-of-mind return postage is your responsibility where disclosed before purchase. The full policy explains refund timing, standard outbound delivery refunds and any permitted deductions. For faulty or incorrect goods, contact us with your order details.
FAIR & CLEAR
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Know the window
Eligible cancellations: notify us within 14 days after delivery.
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Your rights matter
Cancellation exceptions do not remove faulty-goods rights.
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Clear next step
Contact us for the return address and practical guidance.
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Full details
Read the linked refund policy for costs, timing and exceptions.