Refund policy

Last updated: 13 October 2026

Changing your mind

For eligible online purchases, notify us clearly within 14 days after delivery that you wish to cancel. Where one order is delivered in separate instalments, the period normally starts after the last goods arrive. You do not need to give a reason or use our optional cancellation form. Send the goods back within 14 days after notifying us. You bear the direct return cost for a change-of-mind cancellation where this was disclosed before purchase. Contact us for return instructions; our response is not a condition of exercising your cancellation right.

Products must be new, unopened and in their original seal. Because supplements and other consumable products are hygiene goods, we can only accept a change-of-mind return if the product is unused, unopened and still in its original, unbroken seal. Once a seal has been broken, the product cannot be returned because you have changed your mind. This does not affect your rights if the goods are faulty, incorrect or misdescribed (see below).

Cancellation refunds and exceptions

For a cancelled order we refund the goods and the basic outbound delivery charge; any premium above our least expensive standard delivery option is not refundable. We may withhold the refund until the goods are received or you provide evidence of sending them back, whichever is earlier, and will refund within 14 days of that event. If we offer to collect, the applicable deadline is 14 days after cancellation. We use the original payment method unless you agree otherwise, without a refund fee.

We may deduct a lawful amount for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning. The change-of-mind right does not apply to goods liable to deteriorate or expire rapidly, or sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed. This is why a change-of-mind return is only accepted when the product is new, unopened and in its original seal. Faulty-goods rights remain unaffected.

Faulty, incorrect or misdescribed goods

The unopened and sealed rule above does not apply to faulty, incorrect or misdescribed goods. Under the Consumer Rights Act 2015 you have a 30-day short-term right to reject such goods for a full refund, even if the product has been opened, and Valkyrie Strength will cover the cost of returning them.

Goods must be satisfactory, fit for purpose and as described. Contact us promptly with your order details and a description of the problem; photographs can help but are not an absolute condition of your rights. A request to report damage within 48 hours is not a deadline that extinguishes your rights. You normally have a 30-day short-term right to reject faulty goods, subject to the rules for goods with a shorter expected life. Later remedies can include repair or replacement and, where the legal conditions are met, a price reduction or final rejection. We cover reasonable necessary return costs for faulty, incorrect or misdescribed goods. Nothing in our hygiene rules, sale pricing or manufacturer warranty limits these rights.

Who you are buying from

Valkyrie Strength is a trading name of VALKYRIE STRENGTH LTD, registered in England and Wales under company number 17476745. Registered office: 47 Pulteney Road, London, E18 1PR. Contact: sales@valkyrie-strength.com. We are not currently VAT registered and do not add VAT to our UK selling prices. The registered office is provided for company identification and correspondence; contact us for the appropriate product return instructions.

Optional cancellation form

To: VALKYRIE STRENGTH LTD trading as Valkyrie Strength, 47 Pulteney Road, London, E18 1PR; sales@valkyrie-strength.com.
I/We give notice that I/we cancel my/our contract for the following goods: ______
Order number: ______
Ordered on: ______
Received on: ______
Customer name: ______
Address: ______
Signature (paper only): ______
Date: ______